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Frequently Asked Questions (FAQ)

Find answers to the most common questions about orders, shipping, returns, and our women’s intimate apparel collection. If you still need assistance, our support team will be happy to help.

How long does shipping take?

Orders are typically delivered within 7 to 15 business days within the United States. International deliveries may take a little longer depending on the destination — typically 10 to 20 business days for Canada and Europe, and 12 to 25 business days for the rest of the world.

Do you offer free shipping?

Free shipping on all orders, no minimum required.

How can I track my order?

As soon as your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your delivery in real time.

What is your return policy?

30-Day Easy Returns. Need a different size or color? Simply return your original item and we'll help you place a new order — fast and hassle-free.

Who pays for return shipping?

If the product has a manufacturing defect, Zonnya will cover the return shipping costs. For change-of-mind returns or exchange requests, return shipping costs are the customer’s responsibility.

What products does Zonnya offer?

Zonnya offers a curated collection of premium women’s intimate apparel, including bras, panties, shapewear, bodysuits, and other comfort-focused essentials designed to enhance confidence, elegance, and everyday comfort.

Can I exchange a product?

We don't process direct exchanges, but returns are easy — return your item within 30 days and we'll help you place a new order for the right size or color.

How should I care for my intimate apparel?

To preserve the quality and longevity of your garments, we recommend following the care instructions on each product label. Gentle washing and proper storage will help maintain shape, comfort, and fabric integrity.

I entered the wrong shipping address. What should I do?

Please contact our support team as soon as possible. If your order has not yet been shipped, we may be able to update the address.

Are your products discreetly packaged?

Yes. All Zonnya orders are shipped in discreet packaging to ensure your privacy and comfort.

Still have questions?

If you can’t find the answer you’re looking for, please contact our support team and we’ll be happy to assist you.

Email: contact@zonnya.com