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Frequently Asked Questions (FAQ)

Find answers to the most common questions about orders, shipping, returns, and our women’s intimate apparel collection. If you still need assistance, our support team will be happy to help.

How long does shipping take?

Orders are typically delivered within 2 to 6 business days for domestic shipments within Europe. International deliveries may take a little longer depending on the destination country.

Do you offer free shipping?

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

How can I track my order?

As soon as your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your delivery in real time.

What is your return policy?

You may request a return within the timeframe specified at checkout after receiving your order. Items must be unused, unworn, and returned in their original packaging for hygiene reasons.

Who pays for return shipping?

If the product has a manufacturing defect, Zonnya will cover the return shipping costs. For change-of-mind returns or exchange requests, return shipping costs are the customer’s responsibility.

Do your products come with a warranty?

Yes. All Zonnya products are covered by a warranty against manufacturing defects.

What products does Zonnya offer?

Zonnya offers a curated collection of premium women’s intimate apparel, including bras, panties, shapewear, bodysuits, and other comfort-focused essentials designed to enhance confidence, elegance, and everyday comfort.

Can I exchange a product?

Yes, exchanges are possible depending on product availability. Please contact our support team to begin the process.

How should I care for my intimate apparel?

To preserve the quality and longevity of your garments, we recommend following the care instructions on each product label. Gentle washing and proper storage will help maintain shape, comfort, and fabric integrity.

I entered the wrong shipping address. What should I do?

Please contact our support team as soon as possible. If your order has not yet been shipped, we may be able to update the address.

Are your products discreetly packaged?

Yes. All Zonnya orders are shipped in discreet packaging to ensure your privacy and comfort.

Still have questions?

If you can’t find the answer you’re looking for, please contact our support team and we’ll be happy to assist you.

Email: contact@zonnya.com