Privacy policy
This Privacy Policy describes how Zonnya ("we", "our", or "us") collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you visit our website, place an order, subscribe to marketing communications, or interact with our services, we may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely by our payment providers)
- Order history
- IP address
- Device information
- Browser type
- Cookies and tracking data
- Website usage and browsing behaviour
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Provide customer support
- Send transactional emails regarding your purchases
- Send abandoned cart reminders
- Send promotional emails, newsletters, and marketing offers
- Improve our website, products, and customer experience
- Detect fraud and prevent unauthorised transactions
- Comply with legal obligations
- Deliver personalised advertising and remarketing campaigns
Payment Processing
Payments on our website are securely processed through trusted third-party payment providers, including Shopify Payments.
We do not store or directly process your full payment card details.
Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar tracking technologies to improve functionality, analyse traffic, and deliver personalised advertising.
These technologies may include:
- Meta Pixel
- Google Ads tracking tools
- Google Analytics
- Shopify cookies
- Email marketing tracking technologies
These tools help us understand user behaviour, measure campaign performance, recover abandoned carts, and show relevant advertisements across other websites and platforms.
Email Marketing Communications
If you subscribe to our marketing communications or provide your email during checkout, we may send promotional messages, newsletters, product updates, special offers, and abandoned cart reminders.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us at contact@zonnya.com.
Third-Party Services
We may share your information with trusted third-party service providers necessary to operate our business, including:
- Shopify
- Shopify Payments
- Meta Ads
- Google Ads
- Email marketing service providers
- Order fulfilment and logistics partners
- Fraud prevention and security providers
- Analytics providers
These providers only receive the information necessary to perform their services.
Data Retention
We retain your personal information for as long as necessary to provide our services, fulfil orders, comply with legal obligations, resolve disputes, and enforce our policies.
Your Privacy Rights
Depending on your country of residence, including countries within the European Economic Area and the United Kingdom, you may have rights regarding your personal data, including:
- The right to access your personal information
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to withdraw consent where applicable
- The right to request data portability
To exercise any of these rights, please contact us at contact@zonnya.com.
International Data Transfers
Your information may be processed, stored, or transferred outside your country of residence, including to countries where our service providers operate.
By using our services, you acknowledge and agree to such transfers where legally permitted.
Data Security
We implement commercially reasonable administrative, technical, and security measures to protect your personal information.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy at any time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with immediate effect unless otherwise required by law.
Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Email: contact@zonnya.com