Terms of service
Welcome to Zonnya. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or making a purchase, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
General Conditions
By using this website, you confirm that you are at least 18 years old or have the legal authority to enter into binding agreements in your jurisdiction.
We reserve the right to refuse service to anyone at any time for any lawful reason.
You agree not to use our website or services for any unlawful, abusive, fraudulent, or unauthorised purpose.
Products and Availability
All products displayed on our website are subject to availability.
We reserve the right to limit quantities, discontinue products, modify descriptions, pricing, product availability, or remove products from sale at any time without prior notice.
We make reasonable efforts to display product images, colours, descriptions, and sizing information accurately. However, actual product appearance may vary depending on device screens, lighting, manufacturing batches, or other factors.
Pricing and Payments
All prices displayed on our website are shown in the applicable currency at checkout unless otherwise stated.
We reserve the right to change prices at any time without prior notice.
Payments are securely processed through trusted third-party payment providers, including Shopify Payments.
By submitting payment information, you represent that you are authorised to use the selected payment method.
Order Acceptance and Cancellation
Once an order is placed, you will receive an order confirmation email. This confirmation does not constitute final acceptance of your order.
We reserve the right to cancel, reject, limit, or refuse any order at our discretion, including but not limited to cases involving suspected fraud, payment verification issues, pricing errors, stock issues, technical errors, or suspicious activity.
If payment has already been processed for a cancelled order, an appropriate refund will be issued.
Shipping and Delivery
Estimated shipping times shown on our website are provided for informational purposes only and are not guaranteed unless explicitly stated otherwise.
Delivery times may be affected by customs processing, courier delays, seasonal demand, local disruptions, carrier issues, force majeure events, or circumstances outside our control.
Zonnya is not liable for delays caused by third-party shipping carriers or events beyond our reasonable control.
Customers are responsible for ensuring that shipping details are accurate at the time of purchase.
Customs, Duties, and Import Charges
Depending on the destination country, customs duties, VAT, import taxes, or local charges may apply.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
Zonnya is not responsible for customs delays, refused import clearance, or fees imposed by local authorities.
Returns and Refunds
Returns, refunds, and defective item claims are governed by our separate Return and Refund Policy.
By making a purchase, you agree to the terms described in that policy.
Intellectual Property
All content available on this website, including but not limited to text, branding, logos, graphics, images, design elements, layouts, icons, product descriptions, and other materials, is owned by or licensed to Zonnya and protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written permission.
Website Use Restrictions
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Attempt to gain unauthorised access to systems or data
- Distribute malware, harmful code, or malicious software
- Interfere with website security or functionality
- Scrape, harvest, or automatically collect data from the website
- Use our content without authorisation
Marketing and Promotional Communications
By subscribing to marketing communications or providing your contact details where consent is given, you may receive promotional emails, newsletters, abandoned cart reminders, and special offers.
You may unsubscribe at any time using the unsubscribe link included in our communications.
Disclaimer of Warranties
Our website, products, and services are provided on an "as is" and "as available" basis, to the maximum extent permitted by law.
We do not guarantee uninterrupted access, error-free functionality, or that the website will always be secure or free from harmful components.
Limitation of Liability
To the maximum extent permitted by applicable law, Zonnya shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from your use of our website, products, or services.
Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.
Privacy
Your use of our website is also governed by our Privacy Policy.
Third-Party Services and Links
Our website may contain integrations, tools, services, or links provided by third parties.
We are not responsible for the content, policies, practices, or actions of third-party websites or services.
Changes to These Terms
We reserve the right to update, modify, or replace these Terms of Service at any time.
Updated versions become effective immediately upon publication unless otherwise required by law.
Governing Law
These Terms shall be governed and interpreted in accordance with applicable international consumer protection principles and relevant laws where legally required.
Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Email: contact@zonnya.com